Translation for convenience: the Spanish version prevails.
Terms of service
Last updated: 29 October 2026.
The service
ContestaChat is an artificial-intelligence assistant that answers your business's WhatsApp messages, keeps the conversations and manages appointments. It is provided by the company named at the end of this page.
Who it is for
The service is meant for professionals and businesses using it in their activity. To create an account you must be of legal age and give true information. You are responsible for what is done with your account and for keeping your password safe.
Free trial
The trial lasts 7 days, needs no card and includes up to 100 AI replies. There is one trial per WhatsApp number: if the number already used it on another account, the trial ends when you connect it. We let you know two days before the end. When it ends, the assistant pauses until you choose a plan, and three days later without a plan the WhatsApp is disconnected.
Subscription and payments
After the trial, the service is provided as a monthly subscription in euros, VAT included, renewed every month until you cancel it. Payments are handled by Paddle.com as authorised reseller (Merchant of Record), which issues the invoices and whose purchase terms also apply. You can cancel at any time; cancellation takes effect at the end of the paid period and no further months are charged.
Refunds
The 7-day free trial is there to try the service before paying. Because it is a monthly service used from the first moment, payments are not refundable once the paid period has started, neither in full nor pro rata when you cancel. We only refund duplicate or wrong charges and cases where the law requires it; write to us and it is processed through Paddle.
Price changes
We may change plan prices. We will tell you at least 30 days in advance and the new price only applies from the next renewal; if you do not agree, you can cancel before then.
Usage limits
Each plan includes a number of AI replies per month. When it is reached, the assistant pauses until the next period, until you change plan, or until you buy an extra pack where your plan allows it.
Deleting accounts without a plan
If you have not chosen a plan 30 days after the trial ends, the account and all its data (conversations, contacts, audio and settings) are permanently deleted. If you cancel a plan, the same period starts on the last paid day. The panel shows the deletion date. You can also delete your account at any time from the panel.
WhatsApp connection
The QR-code connection is not an official WhatsApp integration. WhatsApp may restrict or ban numbers that break its terms, especially for bulk messaging or spam. You are responsible for how your number is used and for complying with WhatsApp's terms. ContestaChat does not send bulk messages on its own or start conversations you have not set up.
Third-party services
The service works together with services from other companies, such as WhatsApp or the calendars you connect (Google Calendar, iCal links or your own API). Their terms apply to their use and we are not responsible for their outages or changes.
AI replies
The assistant answers with the information you set up. It can make mistakes: review the conversations and correct the information when needed. Do not use the service for medical, legal or financial advice.
Your data and your content
What you upload and your business's conversations are yours. You allow us to process them only to provide the service, as explained in the Privacy policy and the Data processing agreement. You are responsible for having a legal basis to process your customers' data and for informing them.
Prohibited use
Using the service for spam, fraud, harassment, impersonation, illegal content or to process special categories of data without the proper legal basis is prohibited, as is trying to access other accounts' data or to disrupt the service.
Suspension
We may suspend or close an account that breaks these terms or puts the service or others at risk. Except in urgent cases, we will tell you first and give you the chance to fix it.
Availability
We work to keep the service available at all times, but there may be interruptions for maintenance or provider failures. We do not guarantee a specific availability level.
Liability
To the extent permitted by law, our liability is limited to the amounts you paid in the last 12 months, and we are not liable for indirect losses such as lost profits. Nothing here limits rights that the law does not allow to be excluded.
Changes to these terms
We may update these terms. If the change is significant, we will tell you by e-mail or in the panel at least 15 days in advance. If you keep using the service afterwards, you accept them; otherwise you can cancel.
Governing law
These terms are governed by Spanish law. If you are a consumer, you keep the rights and the courts that the law of your country of residence gives you.
Contact
Service provider: OVERMEDIA LTDA, CNPJ 50.638.389/0001-73. R. SP 1, Quadra 15, Lote B, Residencial Primavera II, CEP 75692-026, Caldas Novas (GO), Brasil.